Terms and Conditions

1. Acceptance of Terms

By accessing and using our website, you agree to comply with these Terms and Conditions. If you do not agree, please refrain from using our services.

2. Orders and Payments

Currency: All orders are paid in U.S. Dollars only.
Order Acceptance: We reserve the right to cancel orders.
Shipping: Approved orders are accepted and shipped within the United States.
Refunds: No refunds except for non-receipt of orders.
Exchanges: Prompt exchanges for defective items.

U.S. Orders: Orders received online are mailed within 1-2 days of receipt.
Business Name on Statements: “Lily's Baskets Llc” will appear on your credit card statement.

4. International Orders

Non-U.S. Orders: No refund on orders mailed outside the United States.
Customized Products: International orders are personalized and cannot be resold.
Responsibility: We are not liable for lost shipments, tariffs, or customs restrictions.

Software Compatibility: Ensure required software is installed on your device.
No Refunds: No refunds for non-software compliance or corrupted files.

If you have any questions or concerns, please reach out to us at hello@lilysbaskets.com.

We want you to be completely satisfied with your gift basket purchase. If you encounter any issues, please follow these guidelines:

Non-Receipt of Order: If you do not receive your order within the expected timeframe, contact us immediately. We will investigate and promptly issue a refund if necessary.
Defective Items: If any item in your gift basket is defective (e.g., damaged during shipping), we will gladly exchange it for a replacement. Please notify us within 48 hours of receiving your order.

Non-Delivery: If your order is not delivered due to an incorrect or incomplete address (not caused by us), we will charge a shipping cost for re-shipping.
International Orders: Unfortunately, we cannot offer refunds on orders mailed to addresses outside of the United States. International orders are personalized and cannot be resold.

3. Shipping Charges

U.S. Orders: Shipping charges for orders vary based on destination and weight. Please provide accurate mailing addresses to ensure timely delivery. If your order is returned due to an address issue (not caused by us), a shipping cost will apply for re-delivery.

If you have any questions or need assistance, feel free to reach out to us at hello@lilysbaskets.com.