Terms & Conditions
Last Updated: October 12, 2026
Welcome to Lily’s Baskets! These Terms & Conditions govern your use of www.lilysbaskets.com and purchases made through our online store.
By accessing our website or placing an order, you agree to these terms, subject to applicable law.
1. Products and Services
Lily’s Baskets offers curated gift baskets, candles, bath and body products, personalized gifts, corporate gifts, and event gifting services.
We make reasonable efforts to provide accurate product descriptions, photographs, prices, and availability. Product colors, packaging, and presentation may vary slightly.
If an item in a curated gift box becomes unavailable, we may contact you regarding an appropriate substitution.
2. Orders and Acceptance
All orders are subject to acceptance and product availability.
We reserve the right to decline or cancel orders due to product unavailability, pricing errors, suspected fraud, or circumstances that prevent us from fulfilling an order.
If we cancel an order after receiving payment, we will refund the amount paid for the canceled items.
Customers are responsible for providing accurate contact, shipping, billing, and personalization information.
3. Pricing and Payments
All prices are displayed in U.S. dollars (USD).
Applicable taxes, shipping charges, and additional fees are calculated at checkout or specified in an accepted custom quotation.
Standard online orders require payment at checkout unless otherwise agreed in writing.
Corporate, event, and bulk orders may require deposits or installment payments. The applicable payment schedule and deposit terms will be provided in the quotation or invoice.
4. Order Processing
Each order is carefully prepared and packaged. Processing times vary based on product availability, customization requirements, and order quantity.
Our general processing guidelines are:
- Standard orders: 1–2 business days
- Custom and branded orders: 2–3 business days
- Bulk orders (25 or more gifts): 7–10 business days
- Rush orders: Contact us to confirm availability
These are estimated preparation times, not guaranteed delivery dates. Processing times may vary, and additional preparation time may be required for personalized or bulk orders.
Specific production and delivery arrangements will be communicated when applicable.
5. Shipping and Local Delivery
Lily’s Baskets offers shipping throughout the United States.
Shipping charges are calculated during checkout unless otherwise specified in an accepted quotation.
Delivery estimates are not guaranteed. Shipping carrier delays, weather conditions, and other circumstances beyond our reasonable control may affect delivery schedules.
Customers are responsible for providing accurate shipping information. Additional shipping charges may apply if an order requires reshipment because of an incorrect or incomplete address supplied by the customer.
Local Delivery
Local delivery may be available in Rahway, New Jersey, and selected surrounding areas.
Availability, delivery fees, and arrangements will be confirmed before the order is fulfilled.
Order Tracking
Once an order ships, customers will receive a shipping confirmation email with tracking information where carrier tracking is available.
For additional information, please review our Shipping & Returns Policy.
6. Personalized and Custom Orders
Customers are responsible for reviewing personalization details, including names, dates, messages, logos, colors, and other requested specifications.
Changes or cancellations may not be possible once materials have been purchased, personalization has begun, or production is underway.
Custom, branded, and personalized orders are final sale and cannot be returned or exchanged due to changes of mind, personal preferences, or incorrect customization details supplied by the customer.
Exceptions apply to damaged, defective, or incorrect products and any remedies required by applicable law.
7. Corporate, Event, and Bulk Orders
Corporate gifting, event favors, branded products, and bulk orders may require a custom quotation.
Each quotation may specify product selections, quantities, customization requirements, production timelines, shipping or delivery arrangements, deposit requirements, payment deadlines, and cancellation terms.
Where a deposit is required, its refundability and the remaining payment schedule will be clearly communicated before payment.
The payment and cancellation terms in an accepted quotation will apply to that order, subject to applicable law.
8. Returns, Refunds, and Exchanges
Returns and refunds are governed by our Shipping & Returns Policy.
Damaged or Defective Items
If an order arrives damaged or defective, please contact us within 7 days of delivery with photographs, your order number, and a description of the issue.
We will review the matter and determine an appropriate resolution, which may include a replacement, refund, or another suitable solution.
Incorrect Items
If you receive an incorrect item, contact us within 7 days of delivery. We will arrange a replacement or refund and cover any necessary return shipping costs.
Change of Mind
Because our gift boxes are assembled to order, we do not accept returns for change of mind once an order has been processed.
Custom and Personalized Products
Custom, branded, and personalized products are final sale except where they arrive damaged, defective, or incorrect, or where applicable law requires another remedy.
Nothing in these terms limits consumer rights that cannot legally be excluded.
Lost or Undelivered Orders
If your order has not arrived within the expected delivery timeframe, please contact Lily’s Baskets at hello@lilysbaskets.com with your order number.
We will review the tracking information and, where necessary, contact the shipping carrier to investigate.
If an order is confirmed lost or undelivered, we will arrange an appropriate resolution, which may include a replacement or refund, depending on the circumstances and applicable law.
If delivery is unsuccessful because of an incorrect or incomplete shipping address provided by the customer, additional shipping charges may apply for reshipment.
If tracking indicates delivery but you have not received your package, please contact us so we can investigate the situation.
9. Order Changes and Cancellations
Please contact Lily’s Baskets as soon as possible if you need to modify or cancel an order.
Changes or cancellations may not be possible once materials have been purchased, personalization has begun, or production is underway.
For corporate, event, and bulk orders, the payment and cancellation terms stated in the accepted quotation will apply, subject to applicable law.
10. Intellectual Property and Customer Designs
Original website content, photographs, text, branding, and designs belong to Lily’s Baskets or their respective owners and may not be reproduced commercially without permission.
Customers who submit logos, images, or other materials for personalization confirm that they have the necessary rights or permission to authorize their use.
11. Website Use
Customers agree not to misuse the website, submit fraudulent orders, interfere with its operation, or use its services for unlawful activities.
We may restrict access or decline transactions involving suspected misuse.
12. Limitation of Liability
To the extent permitted by applicable law, Lily’s Baskets is not responsible for indirect or consequential losses arising from circumstances outside our reasonable control.
Nothing in these terms excludes or limits liability that cannot legally be excluded or limited.
13. Privacy
Your use of our website is also subject to our Privacy Policy, which describes how personal information is collected, used, and protected.
14. Changes to These Terms
We may update these Terms & Conditions periodically. Updates will be posted on this page with a revised date.
Changes will not retroactively alter the terms of orders already accepted unless required by law or agreed upon with the customer.
15. Governing Law
These Terms & Conditions are governed by the applicable laws of the State of New Jersey, United States, subject to mandatory consumer protection laws.
16. Contact Us
For questions about orders, shipping, returns, or these Terms & Conditions, please contact:
Lily’s Baskets
Rahway, New Jersey
Email: hello@lilysbaskets.com
Website: www.lilysbaskets.com
You can also reach us through our Contact Us page.