Policies
Shipping & Returns
At Lily’s Baskets, we take pride in preparing thoughtfully curated and personalized gifts. Please review our shipping, delivery, and return policies before placing your order.
Order Processing
Each order is carefully prepared and packaged.
Processing times may vary depending on the products ordered, customization requirements, and order quantity.
Estimated processing and delivery arrangements will be communicated when applicable. Personalized and bulk orders may require additional preparation time. Please see our general processing guidelines below:
Shipping
We offer shipping throughout the United States.
Shipping costs are calculated during checkout, unless otherwise specified.
Delivery estimates are not guaranteed. Shipping carrier delays, weather conditions, and other circumstances beyond our control may affect delivery times.
Customers are responsible for providing accurate shipping information at checkout.
Local Delivery
Local delivery may be available in Rahway, New Jersey, and selected surrounding areas.
Delivery availability, fees, and arrangements will be confirmed before your order is fulfilled.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package directly on the carrier’s website. If you have not received a tracking email within your expected processing window, please check your spam folder or contact us at hello@lilysbaskets.com.
Return Policy
We want you to love every gift. If something isn’t right, here’s how we handle returns:
- Damaged or defective items
If your order arrives damaged or with a defective item, please contact us within 7 days of delivery with photos of the damage, your order number and a description of the issue. We will review the issue and determine an appropriate resolution, which may include a replacement, refund, or another suitable solution. - Lost or Undelivered Orders
If your order has not arrived within the expected delivery timeframe, please contact Lily’s Baskets at hello@lilysbaskets.com with your order number.
We will review the tracking information and, where necessary, contact the shipping carrier to investigate.
If an order is confirmed lost or undelivered, we will arrange an appropriate resolution, which may include a replacement or refund, depending on the circumstances and applicable law.
If delivery is unsuccessful because of an incorrect or incomplete shipping address provided by the customer, additional shipping charges may apply for reshipment.
If tracking indicates delivery but you have not received your package, please contact us so we can investigate the situation. - Incorrect items
If you received the wrong item, contact us within 7 days of delivery. We will arrange a replacement or refund and cover any return shipping costs. - Change of mind
Because our gift boxes are assembled to order, we are unable to accept returns for change of mind once an order has been processed. Please review your order carefully before submitting. - Custom & personalized orders
Custom, branded, and personalized orders are final sale and cannot be returned or exchanged unless they arrive damaged or defective. Because these items are prepared specifically for each customer, we do not accept returns or exchanges due to changes of mind, personal preferences, or incorrect customization details supplied by the customer.
Order Changes & Cancellations
Please contact us as soon as possible if you need to change or cancel an order.
Changes and cancellations may not be possible once materials have been purchased, personalization has begun, or production is underway.
For corporate, event, and bulk orders, the payment and cancellation terms provided in your accepted quotation will apply, subject to applicable law.
Contact Us
If you have questions about shipping, delivery, returns, or an existing order, please contact Lily’s Baskets through our Contact Us page.
Lily’s Baskets
Rahway, New Jersey
Website: www.lilysbaskets.com